Card Recon - End User License Agreement
All users of Ground Labs software are bound by the following End User License Agreement.
Card Recon Standard Edition - General Licensing Conditions
Annual licensing
Card Recon Standard Edition is offered as a one-year renewable license. Upon conclusion of the license period the software will cease to function until a subsequent license term has been purchased and a new license key issued.
The licensing period commences from the day Ground Labs has confirmed receipt of payment from the customer.
Support and Maintenance
Product updates are included throughout the term of the license. In addition licensed customers are provided with online technical support including online product documentation, FAQs and a help desk ticketing system for cases to be raised and responded to by Ground Labs support engineers.
Ground Labs does not levy separate Support and Maintenance charges in addition to the licensing fees.
Licensing restricted by host
A Card Recon Standard Edition license is required for each host where Card Recon Standard Edition is to be used. This may include desktops, servers, notebooks/laptops, physical hosts or logical virtual hosts. Customers are required to provide Ground Labs with a list of Hostnames or the Network Mac Addresses for each host requiring a license. This information is entered by the customer using the Ground Labs online customer support portal after a license has been purchased.
Customers may elect to provide host information at a later time after purchasing has been completed. This enables customers to purchase licenses in quantity without immediately requiring the details of each host to be licensed.
The Card Recon license file is issued for each order. For example if you have placed a single order for 100 host licenses, a single host file will be provided containing a list of the 100 hostnames and/or network MAC address(s). This enables easy distribution of licensing amongst hosts.
Where unallocated licenses are updated with host information, Ground Labs will issue a new license file for that order with the additional hosts.
Please note that circumvention of any conditions via technical or other means, constitutes a willful violation of copyright.
Updating licenses
Once a host has been added it cannot be deleted or changed. Where a customer has assigned all licenses purchased and then requires new hosts to be covered, additional licenses should be purchased. In addition where a host has changed its hostname or network MAC address a new license is required.
Customers who have purchased a license and have not yet submitted the required information for each host should login the Support area of the Ground Labs website using the credentials supplied at the time the original order was placed.
If you have trouble logging in please contact us for further assistance.
Delivery
Electronic Software Delivery, activated by means of a license key.
Refund Policy
Ground Labs does not provide refunds as a matter of standard practice. If you have a dispute or complaint or any other dissatisfaction regarding Ground Labs software please contact us via email or telephone. Ground Labs will endeavor to provide customer satisfaction including remediating any fault or issue presented within a reasonable time period.
If you are not clear on the benefits that Card Recon may provide your organization, we recommend you download and test Card Recon Free Edition before ordering. This is a simplified version of the product that allows prospective customers to make an informed decision regarding the value of Card Recon to their organization.
Card Recon Consultant Edition - General Licensing Conditions
Site license
All terms and conditions are identical to that of the Standard Edition with the following exceptions:- Licensee is not required to specify the host systems at time of license assignment.
- There is no restriction on the quantity of hosts covered by the license.
- Use of the software is restricted to host systems owned and operated by the entity to whom the license is assigned.
QSA license
All terms and conditions are identical to that of the Standard Edition with the following exceptions:- Licensee is not required to specify the host systems at time of license assignment.
- There is no restriction on the quantity of hosts covered by the license.
- Use of the software is restricted to the consultant specified at time of license issuance.
- The software may be used on any host system under the direct supervision of the specified consultant for the purpose of a host system audit.
- The software may not remain on the host system when not in the presence of the specified consultant and when not undergoing a host system audit.
