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Our team is here to make sure you get the most from your Ground Labs solutions — from quick answers to in-depth guidance.
Access essential resources including setup guides, product documentation, and our blog — everything you need to get started and resolve issues independently.
Get reliable support with access to our knowledgeable team, ensuring you receive the help you need to keep everything running smoothly.
Enjoy priority access to expert assistance, faster response times and tailored guidance to ensure your experience is seamless and fully optimized.
Explore the features, tools, and benefits of each support level to find the plan that fits your needs, with a clear view of capabilities and assistance provided.
Product | Standard | Premium |
---|---|---|
Enterprise Recon PCI | ||
Enterprise Recon PII | ||
Enterprise Recon PRO | ||
Service level agreement | Standard | Premium |
Response time |
12 Hour SLA
|
8 Hour SLA
|
24 x 5 Coverage | ||
Support options | Standard | Premium |
Initial setup of Enterprise Recon product | ||
Initial training within 90 Days from purchase | ||
Assigned personnel for training |
3 Named
|
5 Named
|
Online training video access | ||
Knowledge Based articles and Portal access | ||
Annual Health Check |
1 Per year
|
2 Per year
|
Ability to raise support tickets via web or customer portal | ||
GLASS Studio training | ||
Quarterly training updates up to 2 hours per session* |
*Training packages are available for purchase via sales@groundlabs.com or your Account Manager
The details on this page are for informational purposes only. While we strive for accuracy, details may change without notice.
We recommend verifying any critical information with our support team. Last updated 08/10/2024
Aswini R.
PCI AdminBest thing about ER is the comprehensive data discovery capabilities, which allow for accurate identification of sensitive information across diverse environments. The interface is user friendly, and the platform is intuitive, making it accessible even to non-technical users.
Gaurav D.
Security AssuranceOur primary use case was identifying and managing personally identifiable information across a diverse set of structured and unstructured data sources. Enterprise Recon consistently delivered high accuracy with notably low false positive rates
Kelvin H.
Consulting Practice DirectorEnterprise Recon is the go-to solution for discovery of sensitive data at rest. It is very effective at detecting stored cardholder data, PII data or other sensitive data.
James J.
CTOEnterprise Recon was a cornerstone of our PCI compliance toolkit. Deployed across desktops, servers, and cloud storage, its SaaS platform and lightweight agents gave us full visibility into unstructured data with minimal overhead. Truly “fire-and-forget,” it ran reliably in the background until action was needed.
Bruce T.
PCI Technical AdvisorWe’ve used Enterprise Recon for over 7 years across our entire PCI environment. It works on any device or OS, makes suspect data easy to remediate, and lets you set filters to reduce false positives. You can also schedule recurring scans and receive notifications of the results.
Shannon M.
Support Desk AnalystEasy to use, simple to maintain. Support is fantastic, the team greatly assisted me in picking up the software for a refreshed integration and implementation for our environment. Overall solid PCI scanning product that is unmatched in the field
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