We are seeking an individual who is proactive and supportive team player who is extremely customer-centric in everything you do to join our group as a Product Support Engineer based in our head office in Singapore. Our subsidiary offices are in Australia, Ireland and the United States. Your role is to provide quality technical advice to our clients globally. This is a challenging role that will require someone who is able to interact well with clients and internal team members, and be self-motivated and driven.
As part of a specialised team spread across the globe, you will be responsible for delivering expert technical guidance to customers on using our software and assisting with resolution of any technical support cases they may raise. Being a highly technical person yourself, you will become a mentor to all in passing through your experience and knowledge. You will also be responsible for customer technical consulting, product documentation and product testing.
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