Reviewed: 12 March 2021
Licensor: Ground Labs
The Licensor provides complimentary technical support and services during each subscription period of Card Recon and Enterprise Recon software products. Any and all use of the Licensed Products shall be governed by our End User License Agreement (“EULA”) as posted on https://www.groundlabs.com/eula/ or Subscription License Agreement (“SLA”) as entered into separately.
*Defined as 24 x 5 business working days from Monday to Friday
**The Licensor can, if required, request a videoconference with Licensee, should a support case not be resolved by our Support team after two contact instances. This will be subject to our Support team’s availability.
The Licensor’s Support services include:
Conditions for access to Support services:
The Licensor may use any statistical data generated by the support cases for the purpose of improving use of the Licensor’s products, and handling of such data shall be governed by the confidentiality terms and conditions set out in Section 10 of our EULA or Section 9 of our SLA.
The Licensor’s Support services exclude:
*** Initial product training is included as part of solution onboarding for up to 2 named operators; however, the Licensor reserves the right to charge for ongoing product user knowledge and training after initial set up. Including where additional named operators are requested by the Licensee.
As companies all around the world continue have large portions of their workforce remote, the need to keep their data safe and protected is even more critical. To help companies navigate this new reality and mitigate security risks, we are providing a 90-day complimentary version of our flagship solution—Enterprise Recon. Learn more about it here.
Please submit the form below and we’ll contact you to schedule a discovery call. Want to skip the email? Go here to schedule a meeting directly on our calendar.